1. We are a UK based company trading from:
2 Sparrow Bush Cottages
Thornicombe
Blandford
Dorset
DT11 9AQ
2. Our Prices:
Our published prices include VAT but exclude delivery costs. Payments are to be made to our account at West Country Delights and receipts are always provided:
Sort Code: 30-90-92
Account No: 36960068
3. Customer Care:
The Purchaser should inform West Country Delights immediately of any issues, email: sales@westcountrydelights.co.uk. We will investigate any issues as soon as they are brought to our notice and we endeavor to respond to all email enquiries wherever possible within one working day.
4. Substitutions:
While we always endeavor to keep photography and descriptions as accurate as possible, West Country Delights serves the right to substitute any items included in hampers for items of equal or greater value if those listed in the descriptions are out of stock or unavailable at the time of ordering. Hamper contents can vary slightly from the image displayed so please see the product descriptions for full listings.
5. Allergens:
Some products contain nuts, egg, milk and other allergens. Please refer to product packaging for further information as all of our products have their ingredients clearly stated on the individually packed items and it is the customers’ responsibility to ensure that the products are suitable before consumption.
6. Products:
All contents have been fairly described through the Contents List and photographic props such as demonstrative foods and drinks, plates, glasses, cutlery and other utensils are not included unless stated. The weights given are approximate only and packaging may vary from those shown.
All items featured on our website are subject to availability.
7. Ordering:
All goods remain the property of West Country Delights, until they have been paid for in full (cleared funds). No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
8. Delivery:
Whilst West Country Delights will do our utmost to ensure deliveries are made on the requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.
Any claim for non-delivery of any Goods shall be notified in writing by the Customer to West Country Delights within 5 days of the intended delivery date. Any claim for damage to any Goods shall be notified in writing by the Customer to West Country Delights within 24 hours of delivery.
Regardless of how the order is communicated to West Country Delights (on-line, fax, e-mail, telephone-call etc.), it is the customer’s responsibility to ensure that all order and delivery details are correct at least two working days prior to despatch.
West Country Delights reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult West Country Delights prior to placement of the order.
Our guarantee is limited to delivering to the building, not individual recipients.
West Country Delights do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:
▪ inaccurate or incomplete delivery address details;
▪ delayed payment (cleared funds);
▪ delayed order receipt.
West Country Delights reserve the right to charge the Customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer.
9. Returns Policy:
We operate a returns policy for order cancellation in accordance with the EU Distance Selling Directive; you are allowed a 14-day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the standard delivery charges (excludes any Saturday or timed delivery slot surcharges) to you, if you choose to cancel your order for any reason, provided you comply with the below:
▪ You notify us of your cancellation in writing to sales@westcountrydelights.co.uk within 14 days of delivery. By return, we will confirm the returns delivery address.
▪ The goods remain unused and component parts are unopened.
▪ You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
▪ You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number.
Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.
iii) Damages
It is your responsibility to check your order carefully and immediately on receipt of goods. If there are any obvious signs of damage from the outside they must be signed for as damaged or refused and West Country Delights must be notified by email at sales@westcountrydelights.co.uk within 48 hours of receipt of goods, where we will rectify the problem as soon as possible. After this period no action will be taken.
Any damage that cannot be seen from the outside must be notified to the couriers and by email at sales@westcountrydelights.co.uk within 48 hours of receipt of goods, where we will rectify the problem, after this period no action will be taken.
Please be aware that we may request photographic evidence of the damaged goods to support your claim. If required, returned goods must clearly show the full name, address and telephone number of the purchaser.
If you arrange for us to collect an item from you or your recipient which, after being assessed is not deemed to be damaged or defective, please note that we will deduct the cost of collection from your refund.
All items featured on our website are subject to availability.
10. Privacy & Protection:
To protect your privacy we will never disclose any information we hold about you to a third party. We may wish to inform you of special offers from time to time but if you would prefer not to receive such information please contact us.
11. Force Majeure:
The Company shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.
12. Law and Jurisdiction:
This agreement shall be governed by English law.
2 Sparrow Bush Cottages
Thornicombe
Blandford
Dorset
DT11 9AQ
2. Our Prices:
Our published prices include VAT but exclude delivery costs. Payments are to be made to our account at West Country Delights and receipts are always provided:
Sort Code: 30-90-92
Account No: 36960068
3. Customer Care:
The Purchaser should inform West Country Delights immediately of any issues, email: sales@westcountrydelights.co.uk. We will investigate any issues as soon as they are brought to our notice and we endeavor to respond to all email enquiries wherever possible within one working day.
4. Substitutions:
While we always endeavor to keep photography and descriptions as accurate as possible, West Country Delights serves the right to substitute any items included in hampers for items of equal or greater value if those listed in the descriptions are out of stock or unavailable at the time of ordering. Hamper contents can vary slightly from the image displayed so please see the product descriptions for full listings.
5. Allergens:
Some products contain nuts, egg, milk and other allergens. Please refer to product packaging for further information as all of our products have their ingredients clearly stated on the individually packed items and it is the customers’ responsibility to ensure that the products are suitable before consumption.
6. Products:
All contents have been fairly described through the Contents List and photographic props such as demonstrative foods and drinks, plates, glasses, cutlery and other utensils are not included unless stated. The weights given are approximate only and packaging may vary from those shown.
All items featured on our website are subject to availability.
7. Ordering:
All goods remain the property of West Country Delights, until they have been paid for in full (cleared funds). No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
8. Delivery:
Whilst West Country Delights will do our utmost to ensure deliveries are made on the requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.
Any claim for non-delivery of any Goods shall be notified in writing by the Customer to West Country Delights within 5 days of the intended delivery date. Any claim for damage to any Goods shall be notified in writing by the Customer to West Country Delights within 24 hours of delivery.
Regardless of how the order is communicated to West Country Delights (on-line, fax, e-mail, telephone-call etc.), it is the customer’s responsibility to ensure that all order and delivery details are correct at least two working days prior to despatch.
West Country Delights reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult West Country Delights prior to placement of the order.
Our guarantee is limited to delivering to the building, not individual recipients.
West Country Delights do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:
▪ inaccurate or incomplete delivery address details;
▪ delayed payment (cleared funds);
▪ delayed order receipt.
West Country Delights reserve the right to charge the Customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer.
9. Returns Policy:
We operate a returns policy for order cancellation in accordance with the EU Distance Selling Directive; you are allowed a 14-day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the standard delivery charges (excludes any Saturday or timed delivery slot surcharges) to you, if you choose to cancel your order for any reason, provided you comply with the below:
▪ You notify us of your cancellation in writing to sales@westcountrydelights.co.uk within 14 days of delivery. By return, we will confirm the returns delivery address.
▪ The goods remain unused and component parts are unopened.
▪ You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
▪ You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number.
Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.
iii) Damages
It is your responsibility to check your order carefully and immediately on receipt of goods. If there are any obvious signs of damage from the outside they must be signed for as damaged or refused and West Country Delights must be notified by email at sales@westcountrydelights.co.uk within 48 hours of receipt of goods, where we will rectify the problem as soon as possible. After this period no action will be taken.
Any damage that cannot be seen from the outside must be notified to the couriers and by email at sales@westcountrydelights.co.uk within 48 hours of receipt of goods, where we will rectify the problem, after this period no action will be taken.
Please be aware that we may request photographic evidence of the damaged goods to support your claim. If required, returned goods must clearly show the full name, address and telephone number of the purchaser.
If you arrange for us to collect an item from you or your recipient which, after being assessed is not deemed to be damaged or defective, please note that we will deduct the cost of collection from your refund.
All items featured on our website are subject to availability.
10. Privacy & Protection:
To protect your privacy we will never disclose any information we hold about you to a third party. We may wish to inform you of special offers from time to time but if you would prefer not to receive such information please contact us.
11. Force Majeure:
The Company shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.
12. Law and Jurisdiction:
This agreement shall be governed by English law.